Essential Services
Includes:
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Managed Detection and Response service for devices and email with 24x7x365 Security Operations Center (SOC) and Microsoft Defender XDR + Sentinel SIEM
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Complete incident response services, including containment and mitigation of incidents with a 30-minute SLA for MTTR (Mean Time to Resolution)
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Ongoing KPI reporting and assistance
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1-click support from a cybersecurity analyst anytime
Advanced Services
Includes all Essential Services, plus:
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Managed Identity Threat Detection and Response (ITDR) service
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Comprehensive SaaS, IaaS, and PaaS cloud security with full security incident management and resolution
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Weekly meetings to review Microsoft Vulnerability Management findings and KPI
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Proactive cyber threat hunting using Microsoft Threat Intelligence and 3rd party sources
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Expert guidance and support from a named CyberMSI Cybersecurity Account Specialist
Prime Services
Includes all Advanced Services, plus:
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Managed Data Security services with unified cyber risk management
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Managed cybersecurity compliance and risk management automation with CIS SecureSuite®
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Expert analysis and guidance for Microsoft Security Exposure Management (SEM)
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Weekly briefings and live security incident overview with a senior cybersecurity expert
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Advisory support for board and executive leadership meetings to review cyber risk management updates and KPIs